Terms & Condition

These are the legal terms and conditions of sale that apply to all purchased products supplied under or in association with the brandINNOCN sold on the website www.innocn.com by the company INNOCN

The following definitions shall apply for the purposes of these Conditions: INNOCN shall be referred to as “we,” “us”.

  • Customers who make purchases on the Website are referred to as “you.”
  • “Party” refers to either you or us, and “Parties” refers to both of us.
  • “Writing” refers to email or SMS.

If you have any questions about these Terms and Conditions, please contact our Customer Service team from Company Open hours & Days, at Email Address or via instant messaging at Contact Number. We will respond to your emails or messages within 24 hours.

You can also write to us at:service@innocn.com

Company Address
Floor 8-10, Building A2, Creative City, Liuxian Avenue, Xili Street, Nanshan District, Shenzhen, Guangdong Province, China

Before ordering any Goods from our Website, please read the Conditions carefully and ensure that you understand them. We reserve the right to change these Terms and Conditions at any time, with the most recent version available on our Website and governing any subsequent order.


  • In order to place an order, you must declare that you have provided and maintain valid postal and email addresses.
  • Our Website is where you can place orders for goods. Some orders may be placed by phone in exceptional circumstances, at the discretion of Customer Service.
  • On our website, you can find information about the goods sold through our website, as well as product descriptions. The product description includes the main characteristics of the Good, particularly its availability, usage, quantity, specification, and expected results from its use. You are solely responsible for the selection of a Good.
  • We reserve the right to revise and/or upgrade our Goods or formulas offered on the Website at any time and without notice. As a result, some Goods may become unavailable without warning. We will not be liable in any way if a Good is no longer available or is removed from sale.
  • You can fill out the relevant information for your order’s processing and delivery when you place your order. Then you must place the selected Goods in your shopping cart. The Website indicates whether or not the Goods are available.
  • You will have the option to verify your selections, check the total amount of your order, and fix any entry errors before submitting your transaction. Then, by ticking the box provided for this purpose, you will be prompted to accept the Conditions and proceed to payment in accordance with the terms outlined below. If your connection to our Website is terminated due to prolonged inactivity, your selection of Goods may be lost. You will need to re-enter your selection in this situation.
  • We shall only be bound by the sale once we have issued you a confirmation email confirming your order and payment. Your purchase is final and cannot be changed or canceled.


  • Before you confirm your order, the price of the Goods you order will be posted on the Website. All prices are in USD dollars. and include all necessary local taxes, depending on where you buy.
  • If you have been charged a higher amount than the real price of the Goods due to an error on our part, we will notify you as quickly as feasible and give you the choice of reconfirming your order at the proper price or canceling it.


  • You must pay in full for the Goods at the time you place your purchase, using one of the secure payment methods specified below, and in accordance with the Conditions. Payment must be paid in the currency used at the time of purchase.
  • You will be led to the website of our safe payment partner, Payment Gateway Name, to confirm the payment and to prevent Internet fraud. Payment Gateway Name will be responsible for holding and automating the treatment of information relevant to each order, including bank card details, in a secure environment.
  • All information you submit for the purpose of placing an order will be handled securely and rigorously in accordance with all applicable privacy regulations and our Privacy policy.


  • The Goods you ordered will be delivered in accordance with the delivery option you choose to the address you provided to us when you placed your order once the Contract has been properly established following confirmation. You will be notified by email once the Goods have been dispatched.


  • We guarantee that the Goods sold on the Website meet the quality requirements and quantity requested, are suitable for their intended use, and match the fundamental specifications listed on the Website.

In the following situations, we shall never be held liable:

  • Noncompliance with the laws of the country where the Goods are delivered
  • In the event of abuse, professional use, negligence, or a lack of prudence on your part,
  • Failure to deliver the Goods as a result of providing an incorrect delivery address or failing to notify us of a change of address,
  • Service interruptions or delays due to maintenance, security, or other technical issues
  • Malware or viruses that may infect your system as a result of your visit to the Website, including force majeure situations as defined by local courts.

On the contrary, we do not restrict or exclude our liability in any manner for:

  • Our Goods, our negligence, or the fault of our employees, agents, or subcontractors may cause death or personal injury.
  • Fraud or fraudulent misrepresentation are two terms for the same thing.
  • any responsibility that can’t be lessened or eliminated by the law


Privacy Policy

INNOCN respects your privacy. For the sake of your clarity, the following will state INNOCN's stance regarding various privacy issues including collection, usage, and protection of your information collected through this Website (“Privacy Policy”). Unless noted otherwise,INNOCN will not collect your personal information. Filling out or submitting your personal information represents your agreement to allow us to use your personal information within the scope of this Privacy Policy Statement (“Personal Information”). By browsing or using this Website, you agree to this Privacy Policy.

Personal Information Collected
The purpose of collecting Personal Information is to allow INNOCN to improve our services as well as leave the possibility of analyzing, developing, and testing our servers and services. Additionally, there are certain services (such as news subscriptions) that may require you to provide Personal Information on this Website. In such instances, we will inform you (i) that these services may require Personal Information and (ii) how you can stop using these services. You may choose whether to use these services or not.

Personal Information includes, but is not limited to, personally identifiable information, such as your name, mailing address, e-mail address, phone number, date of birth, and other contact information.

Our server automatically records certain information upon entering our Website, such as your IP address, browser software, and operating system. Information regarding your and other visitors' traffic patterns may be compiled into information for our private use.

Use of Personal Information Collected
Your Personal Information for the services/newsletters that you request may be stored in INNOCN's servers. You may use these services until you decide to halt your usage. We may use this information to contact you about information, updates, or events related to INNOCN or its Website. We will not disclose, sell or provide such information to unaffiliated third parties; however, we may provide such information to our subsidiaries and affiliates.

We also reserve the right to disclose such information to any third party if we believe that such is required through these reasons: (i) law; (ii) lawful compliance or governmental requests; (iii) relations to criminal activity of the Website or INNOCN's server; or (iv) protection or safety for INNOCN, our subsidiaries, and our affiliates.

Cookies may be automatically stored in a file on your computer. These cookies allow us to differentiate various users. We do not use cookies on our Website to collect information on or from our users. You may adjust the security on your browser to accept or reject the cookies.

Modifying Personal Information
After you subscribe to INNOCN's E-Mail Alerts service, if you wish to modify Personal Information or unsubscribe, you may do so in the “E-mail Alerts” section of our Website. Once we have received your request, our system administrator will process your request accordingly.

Our Personal Information policy only applies to Personal Information obtained through the usage of this Website. We are not responsible for information not directly obtained by us through our Website including those through advertisements and links to third parties. Please read the privacy policy of other parties carefully before filling out your personal information.

Revisions to Our Privacy Policy
INNOCN reserves the right to revise this Privacy Policy from time-to-time. We may enforce the changes even if such Privacy Policy has not been updated. The last revision can be seen at "Last updated" at the top of this page. 

Refund and Return Policy

Thanks for purchasing our products at www.innocn.com operated by INNOCN

You will eligible for a 30 days money back guarantee for any reason if product in original condition, you have to return the product within 30 calendar days of your purchase.

After we receive your item, our team of professionals will inspect it and process your refund within 30 business days. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

Contact information

Floor 8-10, Building A2, Creative City, Liuxian Avenue, Xili Street, Nanshan District, Shenzhen, Guangdong Province, China

+86 13528866386
+86 0755 2300588

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