Return and Refund Policy

RETURN POLICY

Last updated July 22, 2022


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then contact customer Service for the address:

US: service@innocn.com
Japan: service-japan@innocn.com
EU: amazon-eu@innocn.com

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please contact us for special instructions and return it during your return and exchange time period — and we will arrange for a replacement. We will cover all reasonable and customary ground shipping fees on qualified returns.

Please Note
     ●     If you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: