Shipping & Delivery Policy

Last Updated: [2025.03.31]

This ​Shipping & Delivery Policy is part of our Terms & Conditions. Please review this policy carefully before placing an order.

​1. Shipping Destinations & Options

We currently ship to:
✅ ​United States
✅ ​Japan
✅ ​Most European countries

🚫 ​We do not ship to other regions at this time.

• Some orders may be fulfilled by third-party suppliers who handle inventory and shipping.
• ​Free shipping on orders ​over $100 (standard fees apply below this amount).

​2. Processing & Delivery Times

📦 ​Processing Time: Orders ship within ​3 business days after payment confirmation.

⏳ ​Delivery Estimates:

• ​EU & UK: Ships in ​5-10 business days, delivery in ​5-8 business days after dispatch.
• ​Other regions: Varies by carrier and destination.

⚠️ All delivery dates are estimates only and do not affect statutory rights (EU/UK consumers).

​3. International Shipping & Customs

🌍 ​Do you ship worldwide?
Yes, but ​customs/duties may apply based on your country’s regulations.

❗ ​Important:

• We ​cannot predict customs fees—check with your local authorities.
• You are responsible for ​any additional taxes or import charges.

​4. Delayed Orders?

If your order is delayed, we’ll notify you with a revised delivery estimate.

🔹 ​EU/UK consumers: Delays do not affect your statutory rights. See our Terms for details.

​5. Returns & Refunds

🔄 ​Free return shipping within ​30 days.
For full details, see our Return Policy

​6. Contact Us

For shipping questions, reach out to:
📧US: service@innocn.com
📧JP: service-japan@innocn.com