Shipping Policy
Shipping & Delivery Policy
Last Updated: [2025.03.31]
This Shipping & Delivery Policy is part of our Terms & Conditions. Please review this policy carefully before placing an order.
1. Shipping Destinations & Options
We currently ship to:
✅ United States
✅ Japan
✅ Most European countries
🚫 We do not ship to other regions at this time.
- Some orders may be fulfilled by third-party suppliers who handle inventory and shipping.
- Free shipping on orders over $100 (standard fees apply below this amount).
2. Processing & Delivery Times
📦 Processing Time: Orders ship within 3 business days after payment confirmation.
⏳ Delivery Estimates:
- EU & UK: Ships in 5-10 business days, delivery in 5-8 business days after dispatch.
- Other regions: Varies by carrier and destination.
⚠️ All delivery dates are estimates only and do not affect statutory rights (EU/UK consumers).
3. International Shipping & Customs
🌍 Do you ship worldwide?
Yes, but customs/duties may apply based on your country’s regulations.
❗ Important:
- We cannot predict customs fees—check with your local authorities.
- You are responsible for any additional taxes or import charges.
4. Delayed Orders?
If your order is delayed, we’ll notify you with a revised delivery estimate.
🔹 EU/UK consumers: Delays do not affect your statutory rights. See our Terms for details.
5. Returns & Refunds
🔄 Free return shipping within 30 days.
For full details, see our Return Policy
6. Contact Us
For shipping questions, reach out to:
📧US: service@innocn.com
📧JP: service-japan@innocn.com