Shipping Policy

Last Updated: [2025.05.20]

This Shipping & Delivery Policy is part of our Terms & Conditions. By placing an order, you agree to the terms herein.

1. Shipping Destinations

We currently serve the following regions:  

  • United States  
  • Japan  
  • Most European countries 

Other destinations are not currently supported. We are actively enhancing our logistics network to expand service accessibility. Future regional availability will be announced on our website.  

Certain orders may be fulfilled by authorized third-party suppliers managing inventory and shipment.  

2. Shipping Fees

 All orders qualify for complimentary standard shipping.

3. Order Processing & Delivery Timelines

 

Product Type Region Processing Time
(Order to tracking number) 		Delivery Time
(Dispatch to delivery)
New Products
(Shipped from Primary Warehouses) 		United States 2-4 business days 1-3 business days
(non-remote areas)
Japan 1-2 business days 2-3 business days
(non-remote areas)
Europe / /
Refurbished Products
(Shipped from Dedicated Warehouse) 		United States 3-12 business days 1-3 business days
(non-remote areas)
Japan 2-4 business days 1-3 business days
(non-remote areas)
Europe 4-12 business days 5-8 business days

 

Note: All timelines assume in-stock items and exclude holidays/carrier disruptions. Delivery windows are estimates only. Processing or transit delays may occur due to carrier limitations beyond our control.

4. International Customs & Import Duties

All product prices include applicable taxes. You will not be charged additional import duties, VAT, GST, or customs fees for shipments to our serviced regions (United States, Japan, and most European countries).

Exceptions may apply for special regulatory categories or remote territories.

5. Returns & Refunds

Returns are accepted within 30 days of delivery. Consult our Return Policy for eligibility, procedures, and fee structures.

6. Contact Info

For shipping questions, reach out to:
📧US: service@innocn.com
📧JP: service-japan@innocn.com
📧EU: service-eu@innocn.com (if applicable; add region-specific contacts as needed)