FAQs

We offer free shipping on all monitors (including refurbished models) purchased from innocn.com. You will not be charged any shipping fees.

After you place your order, we typically process and ship it within 32 hours (excluding weekends and holidays). Delivery is handled by local carriers, with an estimated total delivery time of about 5 business days. Actual transit times may vary. For more details, please see our Shipping Policy.

Yes. We offer a 30-day hassle-free return guarantee. If you are not satisfied, you can return the monitor provided it is in new condition, in its original packaging with all accessories included, and is undamaged. Please see our Return Policy for specifics.

We do not recommend exchanges as the process can be time-consuming. For a faster resolution, we suggest placing a new order for the item you want and returning your original order for a refund.

Please take photos for documentation, keep the original packaging and all contents, and contact our Customer Service team immediately. We will arrange to send replacement accessories or a new monitor after verifying the situation.

You can check your order status or request a cancellation directly on our "Cancel Order" self-service page, provided your order has not yet shipped. For further assistance, please contact Customer Service. We typically respond within 1 business day.

This likely means your shipping address is outside our current delivery areas. We only ship to and sell within the United States, Japan, and EU member countries. Please ensure you have selected the correct country/region selector at the bottom of our website. Contact us if you have questions.

We currently only sell and ship to the United States, Japan, and EU member countries, supported by our local warehouses and logistics networks in these regions. Product availability may vary by region, so please ensure you select the correct location via the country selector at the bottom of our website.

No. The price you pay at checkout is final and inclusive of all applicable taxes (Tax Included). You will not be charged any additional taxes.

For assistance, please submit a ticket through our Customer Service Center. Your query will be directed to the specialized team best equipped to help you.

Both new and refurbished monitors sold on innocn.com come with a one-year manufacturer's warranty. Please refer to our Warranty Policy for detailed terms and coverage.

• User Manual: Please contact our Customer Service team to request the latest product manual.
• Firmware: Our monitors are professionally calibrated before leaving the factory. Currently, there are no firmware updates available. Any future updates will be announced on innocn.com.

This is due to the high resolution. Right-click on your desktop, select "Display settings," and adjust the "Scale and layout" option to a higher percentage.

This depends on your iPad's port and the monitor's capabilities:

• If your iPad has a USB-C port and the monitor has a USB-C port with video support, you can connect them directly using a USB-C cable.
• If your iPad has a Lightning port, you will need to use an official Apple Lightning to Digital AV Adapter.

Please troubleshoot step by step:

• Check Power: See if the power indicator light is on. If not, check the power cable connection.
• Check Signal Source: If the light is on but the screen is black, try turning the monitor off and on. Ensure the video cable is securely connected to both the PC and the monitor.
• Check PC Connection: If connected to a desktop PC, ensure the video cable is plugged into the dedicated graphics card (e.g., GTX 1060 or higher) and not the motherboard's integrated video port, especially if your CPU lacks integrated graphics.

Please follow these steps:

1. Check Hardware: Ensure your monitor supports PBP and that you have two signal sources connected (e.g., one computer via HDMI and another via DP).
2. Enable PBP: Press the monitor's menu button, navigate to the "PBP" setting (often found in "Picture" or "System" settings), and turn it on. For two computers, a 1:1 ratio is recommended.
3. Assign Signals: (Crucial Step) Within the PBP settings, assign the correct input source to each screen (e.g., set Main screen to HDMI and Sub-screen to DP).