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Orders & Shipping

How can I check the status of my order or cancel it?

You can contact us via Live Chat on our website during CST 9:00–18:00 (Monday to Friday).

Why does my order fail even when the product is in stock?

Your address may be outside of our delivery range. Please reach out to us via Live Chat for assistance.

What if no one replies to my email for a few days?

For a quicker response, we recommend using Live Chat support.

When will I receive my order?

Orders are processed in 2 business days. Tracking updates within 2 days after shipment. Delivery takes up to 7 business days after shipping.

Product Support & Warranty

How do I contact technical support?

Missing accessories?

Contact the appropriate support email with your order number.

Warranty extension?

Orders made with a registered email are covered automatically. If not registered, submit your order number and serial number through our Contact Us page.

Can I get the user manual?

Email our support team or download by yourself.

Monitor Usage & Settings

How to adjust brightness?

  • Portable Monitors: Press power key → navigate with up/down → confirm.
  • Desktop Monitors: Press any key → enter shortcut via button 2/3/4 → adjust → confirm.

Why doesn't the OSD menu show up?

Use a full-featured cable and ensure the monitor receives a proper signal.

Can I watch movies or read on portable monitors?

Yes! Switch to Movie Mode or Reading Mode via OSD.

Should I leave the power adapter connected?

  • With battery: Unplug when fully charged.
  • Without battery: Keep adapter connected during use.

Product Types & Firmware

What's the difference between “Open Box” and “Like New”?

Type Condition Warranty
Open Box Refurbished unit. No scratches on screen. May have minor scratches (<1 cm) on the back. All accessories included. Packaging may be slightly damaged. 6 months
Like New Refurbished unit in near-new condition. All accessories included. Packaging is in excellent condition. 6 months

Where can I download firmware?

No firmware updates available now. If released, they’ll be listed on the “User Manual” page.

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