INNOCN Return Policy, Shopping & Monitors FAQs | INNOCN

Usually, the shipping time is about 3-5 business days. 6-8 business days if your address is remote.

Yes, we closely cooperate with many international logistics companies such as DHL, UPS and FEDEX.

Please check it on the following link and enter your tracking number to find out information.

https://www.17track.net/en

The main warehouse is in China, but we will choose the best domestic warehouse or overseas warehouse to ship your monitor depending on your recipient's address. Thank you!

Don't worry, please put the product and accessories in one package and contact us and we will replace the correct monitor for you and take back the wrong one.

Please find and cancel this order in "My Orders", but if the order status is "Shipment Completed", it cannot be cancelled.

Yes, we have overseas repaired warehouses. If your product is damaged or faulty, please contact us with your order. Thank you!

If you didn't do so, please contact us, we will help you register. Thank you!

Step 1. Please select OSD setting after entering the monitor OSD menu.
Step 2. Please choose the best language in the language subject.

>Portable monitor:

Step 1. Please press the power button of the monitor, a setting menu (On-display menu) will pop up. 

Step 2. Press the up and down buttons to increase or decrease the brightness.

Step 3. Press the power button to confirm.

Computer monitor:

Step 1. Press any button to pop up the OSD menu.

Step 2. Press the 2/3/4 button to enter hotkeys for brightness setting/Volume setting/input switching.

Step 3. Press the up and down buttons to increase or decrease the brightness.

Step 4. Press the main menu button to confirm.

Please use the correct signal cable or Full-featured cable to connect the monitor to your device. Then press the power button and the OSD menu (On-display menu) will pop up.

If no data/signal is entered into the monitor, the OSD menu will not pop up.

Yes, please correctly connect with your device and monitor, and then please select "Movie mode" on the OSD menu. Movie mode for optimal viewing.

Similarly, if you are reading with it, please select "Reading mode".

If the monitor has a built-in battery, please remove the adapter when charging is complete. However, we kindly recommend that please connect the adapter if the monitor does not have a battery.

Please leave a message on the contact us page with your order number, we will send the accessory for you. Thank you!

Please leave a message on the contact us page with your order number and monitor's problem, and we will get you a repair service. Thank you!

If you use the email address to access our official website, your monitor will automatically be covered by the warranty.

If you didn't do so, please leave the order number and SN number on"contact us" page. We will help you register. Thank you!

Please wipe the screen gently with the microfiber cloth included in the parcel

Please check the USB-C cable's specification.

If the cables do not have the same specifications as the original Innocn cables, they will not work with the monitor.