UHD(4K) Monitors

For Windows 10
     1. Right-click on Desktop and select Display Settings.
     2. Scroll down the page and select Display adapter properties.
     3. Go to Monitor Tab
     4. Select Screen refresh rate and select your refresh rate.
     5. Click OK.
     Note: if the refresh rate you desire is not provided, please check your video cable or specs on your graphics card

For Mac
     1.  Go to System Preferences.
     2. Select Displays tab and select refresh rate.
     Note: If you have more than one display connected to your Mac, a new Display Preferences window will appear on each display.
     Select the window residing on the display you wish to modify.

You may need to manually select the desired input. You can do so via shortcut key while the monitor is in power saving mode. This shortcut key depends on the model of your monitor, so please find the manual from the downloads page here ->https://pixiogaming.com/pages/downloads-1. Wait until your monitor enters power saving mode which is usually indicated by a blinking red or white power LED on the monitor. Use the shortcut key to bring up the input selection menu and select the input you wish to use.

While it's likely you already have the most recent driver, if you're having trouble with a device, you can try fixing it by updating the driver or reinstalling it.

       • Select the Start button, type Device Manager, and select it from the list of results.
       • Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver. For graphics cards, expand the Display adapters category, right click your graphics card and select Update Driver.
       • Select Search automatically for updated driver software.
       • If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

       If these steps don't work, try reinstalling the driver: Open Device Manager, right-click (or tap and hold) the name of the device, and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

1. Check your cables - In most cases, a defective cable can cause the signal to break while being transmitted across the wire and cause flickering or color distortions. Try using a different cable that you know is not defective. Additionally make sure your cable is plugged in all the way and inspect the cable for bruises, cuts, and bends in the pin.

2. Test your video ports - Another solution is to use a different port on the monitor as video port can also become defective. For example, if you are connecting using Display Port, try DVI or HDMI instead to see if the problem persists. Additionally, if you figure out the port is bad, find out if the port on the computer is bad or the monitor to narrow down the problem.

3. Check your power - Check the lights on the monitor and power adapter. Additionally, make sure everything is plugged in all the way. Loose cables can cause your monitor from working.

4. Device Compatibility - If your resolution and refresh rate is set outside the range of the monitor specification, you will have signal issues and vice versa if your monitor is set outside the range of your computer. Please check your settings using another computer or monitor to resolve your issue and reconnect the devices.