INNOCN Gift Card - The Perfect Gift for Premium Visual Experiences.
Shipping Destinations & Costs
- Coverage: We currently ship to the United States (excluding Alaska, Hawaii, and offshore territories), EU countries, the UK, and Canada.
- Shipping Fee: Free Shipping is provided for most orders (refer to the checkout page for final details).
Processing & Delivery Times
- Order Processing: Most orders are processed and dispatched within 1-2 business days.
- Transit Time: Delivery typically takes 3-7 business days depending on your location.
- Carriers: We partner with reliable carriers including Amazon Logistics, FedEx, UPS, and DHL.
Order Tracking
- Once your order ships, you will receive a Tracking Number via email to monitor your delivery status in real-time.
Important Notes
- Address Changes: Shipping addresses cannot be modified once the order has been dispatched.
- P.O. Boxes: We are unable to deliver to P.O. Boxes or APO/FPO addresses.
- Inspection: Please inspect your package upon arrival. If any damage is found, contact our support team within 48 hours with photo evidence.
1. Return Window & Eligibility
- 30-Day Policy: You have 30 days after receiving your item to request a return.
- Condition: To be eligible, items must be in the same condition as received—unworn or unused, with tags, and in their original packaging. Proof of purchase is required.
2. Damages and Issues
- Immediate Inspection: Please inspect your order upon arrival.
- Reporting: Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and make it right.
3. Non-Returnable Items
- Exceptions: Certain items cannot be returned, including perishable goods, custom products, and personal care goods.
- Final Sale: Please note that sale items and gift cards are non-returnable.
4. Exchanges & EU Cooling-off Period
- Exchanges: The fastest way to get what you want is to return the item you have and make a separate purchase for the new item.
- EU Customers: Orders shipped to the European Union have a 14-day cooling-off period for returns without justification.
5. Refund Process
- Inspection: We will notify you once we’ve received and inspected your return.
- Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.
