INNOCN | 24.5" 240Hz QHD 2K Gaming Monitor | 25G2S

1. Return Window & Eligibility

• 30-Day Policy: You have 30 days after receiving your item to request a return.
• Condition: To be eligible, items must be in the same condition as received—unworn or unused, with tags, and in their original packaging. Proof of purchase is required.

2. Damages and Issues

• Immediate Inspection: Please inspect your order upon arrival.
• Reporting: Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and make it right.

3. Non-Returnable Items

• Exceptions: Certain items cannot be returned, including perishable goods, custom products, and personal care goods.
• Final Sale: Please note that sale items and gift cards are non-returnable.

4. Exchanges & EU Cooling-off Period

• Exchanges: The fastest way to get what you want is to return the item you have and make a separate purchase for the new item.
• EU Customers: Orders shipped to the European Union have a 14-day cooling-off period for returns without justification.

5. Refund Process

• Inspection: We will notify you once we’ve received and inspected your return.
• Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.